Privacy
Plain language. Last updated 16 September 2026.
The short version. We store your phone number, a transcript of your coaching calls, and the capability scores derived from them. Some of our providers process it in the United States. Your result goes only to your phone. Text DELETE to the coaching number at any time and everything about you is erased.
Who we are
Chaptr One is a product of Cordero Management ApS, Copenhagen, Denmark. We are the data controller for the information described here. Contact: raul@corderomgmt.com.
What we collect
- Your phone number — it is how you start, how we call you back, and how your results reach you.
- Call recordings and transcripts — your coaching conversations are recorded and transcribed so the coach can personalise your next call. You are told this at the start of your first call and asked to say yes before anything is stored.
- Capability scores and notes — the assessment derived from your conversations, and a short summary the coach writes after each call.
- Profile details you volunteer — for example your first name, role or industry, if you mention them.
- Usage signals — which pages on this site were visited and whether the START button was tapped. No cookies for advertising, no third-party trackers.
Why
To run the service you asked for: call you back, coach you, produce your capability map, and remember where you left off. Anonymised, aggregated learning data may be used to improve the coaching. It is never sold.
Where it is stored, and who processes it
- Application hosting: Render. Database: Neon, on AWS in the United States (us-east-1). A move to an EU region is planned; the date at the top changes when it happens.
- Telephony and SMS: Twilio.
- Voice coaching, recordings and transcripts: ElevenLabs.
Each processes data on our instructions under its own data-processing terms. Where a provider processes data outside the EU, the transfer is covered by that provider's data-processing terms.
On sovereignty, plainly. Chaptr One is not a fully European-sovereign service. Our application runs in the EU and our database is moving there. Our telephony and voice-AI providers are American companies, and some of your data is processed in the United States. We would rather tell you this than let you assume otherwise.
How long
Until you delete it. We do not currently apply an automatic expiry; you are in control of when it goes.
Your rights, and the two words that matter
- Text
STOPto the coaching number to leave the queue and stop all calls and texts. Your data is kept until you delete it. - Text
DELETEto erase everything: your number, scores, transcripts, call recordings and history — including the copies held by our voice provider. You receive one confirmation text and nothing after it. - You can also ask us by email to access, correct or export what we hold about you. Under the GDPR you may complain to the Danish Data Protection Agency (Datatilsynet).
Consent
Your first call begins with a spoken notice that the call is recorded to personalise your coaching, and asks you to say yes. If you say no, the call ends and nothing is stored.
Changes
If this page changes in a way that matters, the date at the top changes with it.